PRIVACY POLICY

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At Shunya Theory, your privacy matters — just like the timeless values that shape our brand. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website or services.

By accessing our website or placing an order, you consent to the practices outlined below.

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1. What We Collect

When you browse or shop with us, we may collect:

• Name, email address, phone number

• Shipping and billing addresses

• Order details and communication history

• Payment info (processed securely via third-party gateways; we don’t store full payment details)

• Device data like IP address, browser type, cookies, and site interactions

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2. How We Use Your Data

We use your information to:

• Process and fulfill orders

• Communicate order status and tracking

• Provide customer support

• Improve our website, products, and user experience

• Send transactional updates and relevant offers (if subscribed)

• Prevent fraud or misuse

• Comply with legal obligations

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3. Analytics & Advertising

We may use trusted third-party tools (like Google Analytics and Meta Ads) to:

• Understand how users interact with our website

• Deliver personalized ads across platforms

• Improve our marketing effectiveness

• You can opt out of interest-based ads using:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• DAA opt-out: http://optout.aboutads.info/

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4. Cookies & Tracking

We use cookies to personalize your experience and show relevant offers. You can manage or disable cookies in your browser settings. Some features may not work optimally if cookies are turned off.

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5. Data Sharing

We may share your data with:

• Payment processors

• Logistics providers for delivery

• Platforms for analytics, email, and customer support

• All partners are bound to use your data responsibly and only for intended purposes. We never sell or rent your personal data.

• In the event of a business restructuring, merger, or acquisition, your data may be transferred in accordance with this policy.

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6. Data Security

We implement security measures (encryption, limited access, etc.) to protect your data. While we take strong precautions, no system is entirely secure. By using our services, you acknowledge and accept this inherent risk.

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7. Your Rights

You can:

• Access the personal data we hold about you

• Request corrections or updates

• Unsubscribe from promotional communication

• Request deletion of your data from our system

• To exercise these rights, email us at support@shunyatheory.com with the subject line: UPDATE / UNSUBSCRIBE / DELETE.

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8. Data Retention

We retain your data only as long as necessary to:

• Fulfill orders and support your account

• Meet legal or tax obligations

• Improve our services

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9. Fraud Prevention

We may perform verification checks on order or payment details to detect and prevent fraudulent activity. Any suspicious activity may lead to order cancellation.

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10. Minors

Shunya Theory does not knowingly collect or market to individuals under the age of 18. If you believe we have unintentionally collected such data, please contact us for prompt removal.

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11. Policy Updates

This policy may be updated from time to time. The latest version will always be available on our website.

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12. Contact Us

For questions or concerns about your privacy:

• Email: support@shunyatheory.com

• WhatsApp: 91-8595514821

• Mon–Sat, 11 AM – 6 PM IST